Job Summary

Provide onsite and remote support for customers on deployed technologies. The System Administrator is responsible for providing pre-emptive and break-fix services to new and existing customers in support of their IT infrastructure.

Essential Functions:

• Respond to customer inquiries in a courteous and professional manner.
• Monitor assigned tickets and tasks to provide service and then escalate if necessary
• Provide desktop, server and network support (including administering and maintaining end-user accounts, password resets/unlocks and email configuration and support)
• Deliver technical customer support remotely and in-person
• Perform scheduled maintenance

Additional Responsibilities:

• Internal IT support as needed
• Participate in emergency on-call rotation schedule if deemed necessary

Required skills to troubleshoot and administer the following technologies:

• Microsoft Windows Desktop OS
• Desktop and laptop hardware
• Antivirus
• Ubiquiti wireless networks
• Microsoft Windows Server
• Microsoft Windows Active Directory
• Microsoft Hosted Exchange
• Microsoft 365
•  

• Full-time: 40 hours/week
• Normal: 8-hour shift Monday to Friday
• Will require occasional after-hours work including weekends